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Requesting support

As with any sufficiently complex system, problems will creep into the system and affect normal everyday use. Users of the department's computer systems are encouraged to report any strange or unusual behavior, which will help the support staff respond to and rectify any problems.

Via Email

Email is the preferred method for submitting requests for help or information. The use of email allows the system support staff to respond to requests without interruption of ongoing work. Email also allows us to track response time to requests, and provide a database of problem areas that need to be addressed. The are several email aliases that omputers users should use when submitting a request:

problem.[at].phy.duke.edu
This address should be used for most questions concerning computer systems in Physics, from login problems to software requests. Please do NOT send e-mail directly to administrators' e-mail addresses -- when you send e-mail to "problem" it helps us keep track of the request queue and makes sure that the problem gets addressed even if one of the administrators is away.
accounts.[at].phy.duke.edu

This address should be used for sending messages regarding the creation/renewal/deletion of UNIX accounts at Physics only. If you have any questions or requests regarding your Duke/ACPUB account, please contact the OIT Help Desk.

webmaster.[at].phy.duke.edu
This address should be used when sending messages relating to the department Website, especially concerning links, content and problems. Pages maintained by individuals or groups should have a separate email address were messages should be directed to.

Office

In cases of emergencies, please contact one of the system support staff by telephone.

ComputingSupport (last edited 2013-05-03 19:14:29 by JimmyDorff)